SHIPPING AND HANDLING CHARGES
Order above RM200.00 nett
- Free Shipping
Order below RM200.00 nett
- West Malaysia RM10.00
- East Malaysia RM18.00
- Orders are processed and delivered Monday - Friday, 9.00am – 5.00pm (excluding Public Holidays).
- Orders placed after 2.00pm will be considered next business day order.
- Orders are shipped via Standard Delivery.
- Please allow 3 - 5 business days for delivery to West Malaysia; 5 - 8 business days for delivery to East Malaysia. Delivery schedule may vary during online sales period.
Notice: CMCO Red Zones
*Please expect delays for delivery to addresses located in the Red Zone area due to CMCO.
You may sign in to view your order status and purchase history in your account OR you can reach out to us for status updates via email Shiseido@customercare.com.my (Monday to Friday 9.00am - 5.00pm). Alternatively, customers can proceed to track the shipment status from the third-party courier provider’s online tracking portal once they have received the airway bill tracking number.
CHANGES IN DELIVERY DETAILS
For security and fraud prevention purpose, we do not allow change of address once an order is confirmed and captured. Kindly cancel the order before the order is processed and proceed to make a new order.
Orders are shipped on Monday to Friday, excluding public holidays. Orders cannot be shipped to P.O. Box addresses. All orders require a signature upon delivery. If you are not there to sign for your order, we will delivery for second attempt. If both deliveries failed (1st and 2nd attempt), the order will be cancelled.
Shiseido Malaysia Online ships all orders from Selangor. Delivery lead times will be based on location. Delivery areas further away from Klang Valley (Kuala Lumpur/ Petaling Jaya) and rural addresses will result in longer lead times.
SHIPMENTS TO PO BOX ADDRESSES
We do not ship to PO Box addresses
SHIPMENTS TO INTERNATIONAL ADDRESSES
We do not ship to addresses outside of Malaysia