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- Orders placed on shop.shiseido.com.my cannot be cancelled once order has been confirmed.
- While the Shiseido Malaysia follows a strict quality control procedure, all items sold in shop.shiseido.com.my are non-returnable or non-refundable.
- Only damaged and wrongly delivered items will be accepted.
- Customer is required to report the damaged or wrong delivered items within 24 hours upon receipt.
- Photo of the items and receipt should be emailed to email@example.com
- Once verified, Shiseido Malaysia will contact customer on return procedure.
- The customer will receive a delivery notice of the replacement item within the 7 working days.
- Product(s) must be returned in its original condition and all gifts that came along with the purchase must also be returned unopened.
- Please note that the exchange refer to purchase made at shop.shiseido.com.my ONLY and exchange of online purchases cannot be done at any Shiseido boutiques or counters.